Want to return or exchange your ordered goods? No problem!

You always have 30 days from receiving your parcel to decide on returning ordered products (withdrawal from the sales contract).


Register a return

How to make a return?

You have two options to choose from - pick the one that suits you best.

Quick Returns at a Parcel Locker (14.99 PLN)

At MyBasic you can use the Quick Returns service and send your return via any parcel locker in Poland without having to queue or print a waybill!

Please note!

The service costs PLN 14.99 - we will deduct this amount from the goods you are returning.

To make a return, simply:

  1. Register your return - it's easy!
    1. If you don't have a Customer Account: If you have shopped as a Guest so far, click the "return products" button at the top of the page. Then prepare the email address used for the order, as well as the order number.
    2. If you have a Customer Account: log in and select the "Go to order list" button at the top of the page. You can also go to your Customer Panel and select the order that the return concerns.
  3. In the second step, choose the products you want to return and give us the reason for the return.
  4. Then fill in the necessary contact details and the bank account number to which we should make the refund.
  5. After choosing the parcel locker size and confirming the return, you will see a screen with confirmation of the order.
  6. If you use the InPost app, a return order should also appear in it.
  7. Pack the returned product and clearly write the return code on your parcel.
  8. Go to any Parcel Locker. On the machine's screen select "Send a parcel", then "I have a return code".
  9. Attach the return form below to the parcel.
  10. We will keep you informed about the status of your return.

You can also send us a return using the Quick Returns service without registering it in our shop. In this case, please include the above return form or another clear statement of withdrawal with the returned parcel. To send a return, please click the button below:

Sending it yourself

If you want to register and send a return yourself, you can do it easily via the Customer Panel.

To make a return, simply:

  1. Register your return - it's easy!
    1. If you don't have a Customer Account: If you have shopped as a Guest so far, click the "return products" button at the top of the page. Then prepare the email address used for the order, and the order number - with this information you will register your return quickly.
    2. If you have a Customer Account: log in and select the "Go to order list" button at the top of the page. You can also go to your Customer Panel and select the order the return relates to. Select the "Return product" button. You will then be guided through a simple return form.
  2. In the second step, select the products you want to return and give us the reason for the return.
  3. Then choose the return method: Self-arranged shipping.
  4. In the form, fill in the necessary contact details and the bank account number to which we should make the refund. The account number is mandatory for orders paid by bank transfer and cash on delivery. In the case of electronic payments, e.g. PayU or PayPal, we will refund you using the same method you used to pay for the order.
  5. Pack the returned product - you can use our box - and write the return number clearly, preferably with a marker, on your parcel. Make sure there are no other courier company shipping labels on it.
  6. Send the return at your own expense by courier to the address:

    Omnipack Sp. z o.o.
    Al. Katowicka 66
    Bud. DC04, rampa 40
    05-830 Nadarzyn
    with the note: MyBasic - RETURN.
  7. To speed up and simplify the processing of your return, we would appreciate it if you fill in and attach the return form below to the parcel, along with a copy of the proof of purchase.
  8. We will keep you informed about the status of your return.

You can also send us a return without registering it. In this case, please attach the above return form or another clear statement, along with the order number.

Please remember that:

  • Processing a return takes up to 5 business days from the moment the parcel is delivered to our warehouse. During busy periods, this procedure may take up to 7 business days. 
  •  Personal returns are only possible after prior arrangement with customer service. 
  •  You can return products from several orders in one parcel. 
  •  In accordance with our terms and conditions and legal regulations, the Customer is liable for any decrease in the value of the returned items, so we would appreciate it if the returned item is packed in its original packaging where possible. 
  •  We will refund you using the same payment method you used for the original transaction. 
  • The refund will be made to a bank account if you chose cash on delivery or bank transfer as your payment method. Remember to provide us with your account number. 
  •  We process returns as quickly as possible. However, we may withhold the refund until we receive the item or until you provide proof that it has been sent back, whichever occurs first. 
  •  We suggest not sending returns to us via Poczta Polska, as parcels are unfortunately very often not delivered.

How to make an exchange?

If for any reason you want to exchange a product for another one (e.g. in a different size or colour), simply return the unwanted item according to the return procedure above and place a new order.

Get EUR 10 off your order over EUR 100

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Returns and Exchanges | MyBasic