General complaints policy at MyBasic

We make every effort to ensure that our clothes meet your expectations. However, should you have any concerns about our products, please remember that all products purchased at MyBasic are covered by rights relating to defects constituting non-conformity of the goods with the contract for a period of 2 years from the date of delivery, in accordance with the Act of 30 May 2014 on Consumer Rights.

How to submit a complaint?

  1. We encourage you to use our complaint form.
  2. Send the product being complained about along with the completed form to the address given below, marking the parcel with "COMPLAINT".
  3. Once we receive the parcel, we will review the complaint within 14 days.
  4. We will inform you of the outcome of the complaint electronically.
  5. If the complaint is deemed justified, we will fulfil the complaint claim in accordance with applicable law.

Shipping address

MyBasic Sp. z o.o.
Complaints Department
ul. Pocztowa 2 lok. 15
05-082 Stare Babice

Please note!

Please do not use the Quick Returns option when sending complaint parcels to us. The addresses for returns and complaints are different, which means using this option for complaints may result in your parcel being lost.

Self-prepared complaint

Remember that instead of using our form, you can also prepare a complaint letter yourself. In that case, be sure to include: the order number; information regarding the circumstances of the complaint, in particular the date on which the non-conformity of the goods with the contract (defect) was discovered; the desired method of resolving the complaint - replacement or repair, or, where these are impossible or too burdensome to carry out in accordance with the Act on Consumer Rights - a complaint refund or price reduction; and your contact details.

ODR

Please note that, in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, we provide consumer customers with an electronic link to the ODR platform consumer-redress.ec.europa.eu. The ODR platform is a website through which customers can submit complaints. We would also like to remind you that you can contact us via email at: [email protected]

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