Payments

We accept various forms of payment, including BLIK, credit/debit cards, bank transfers, electronic payments, and cash on delivery. Find out more about payments on the page https://mybasic.eu/payment-methods.

Returns, complaints and exchanges

Return instructions are available on the page https://mybasic.eu/returns-and-exchanges

Orders

To track your order, use the tracking link with the shipment number, which you will receive by email once your order has been dispatched.

About us

Our Customer Service is available Monday to Friday, 9:00 AM - 4:00 PM.

Products

We restock our products on an ongoing basis and don't have set delivery days. To avoid missing the product's return, we recommend signing up for an availability notification. A message notifying you of the product's availability will be sent to the email address provided.

Delivery

Unfortunately, once the order has been paid for, it is not possible to modify the delivery method.

Get EUR 10 off your order over EUR 100

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